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Product specification data is provided in product data section, also feel free to talk to our expert on contact number provided on the website.

Installation will happen usually in 2-3 business days in major cities, however in B/C class cities it may take more time. The customer will be informed about tentative time at the time of booking installation request.

In general, a password is consisted of 6-12 numerical digits. In some models, the password lenth is 4-12 digits.

If you lose a smart card or touch key, simply invalidate the lost card/key by re-registering all the remaining keys. The lost key will automatically be disabled and cannot be used again.

Yale smart lock can register 20-40 fingerprints. You can download digital Instruction guide from our product details page.

You can either use the mechanical override key (if applicable to your model) to open the door or plug-in a 9V battery to the emergency power supply plate which locates outside the door to provide instant power to the electronic lock.

If you hear a low battery warning melody rings or the indicator light blinks in red, it means the smart lock is running low in power. Please replace all batterieswhen you hear/see the alert.

Open the cover of the battery compartment, take out the old batteries, and replace with new 1.5V Alkaline AA batteries. Please replace all the batteries at the same time.

There are 2 types of alarm in smart lock:

1. Alarm on damage of the lock : When the front body of the lock is damaged due to forced separation or drilling, the alarm will go off.

2. Alarm on break-in : When someone tries to break-in by force while the door is locked, the alarm will go off.

Please check your lock mode setting. By default, all smart locks are set to automatic locking mode which detects the door closing and automatically locks the door in few seconds. However, if it is switch to manual locking the door will not lock up automatically after closing.

To change the setting, simply open the cover of the batterycompartment and press the automatic/manual both to set your preference. For models where there is no physical button available please refer to the respective User manual of your smart lock.

When the lock is at manual locking mode, the door will not lock up automatically after closing. To change the setting, simply open the cover of the battery compartment and press the automatic/manual button to set your preference. For models where there is no physical button available please refer to the respective user manual of your smart lock.

Smart locks are equipped with a scramble code feature to prevent the leakage of password. In practice, User can add some random codes in front or after a registered password when you concerned about your password being exposed in some situations.

If a wrong PIN code/ fingerprint/smart card is enetered for 5 consecutive times, the smart lock will shut down for 3 minutesand cannot be operated. This is a function to prevent vandalism.

No, system will keep your PIN code/fingerprint records.

You can either use the mechanical override key ( for applicable models only) or plug-in a 9V battery to the emergency power supply plate and open the smart safe.

For some models, the battery case locates outside the safe box and you can replace the batteries directly. Please check the respective product manual of your digital Safe.

Please contact our service team at 9902014704 or by e-mail : hello@lockmacha.com

Working hours : 9 AM to 6 PM

All days, excluding public holidays.